Privacy policy

Momova values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your information when you visit our website or make a purchase. This policy complies with U.S. privacy laws and regulations, including applicable state laws.

1. Information We Collect

When you visit our website or make a purchase, we collect the following types of information:

Personal Information You Provide:

  • Name, email address, shipping and billing address, phone number
  • Payment information (processed securely through third-party payment providers)
  • Order history and preferences
  • Customer service communications and inquiries
  • Survey responses and feedback (if you choose to participate)

Automatically Collected Information:

  • IP address, device information, browser type
  • Site usage data and browsing patterns
  • Referral sources and time spent on pages
  • Location information (general, not precise)

Marketing & Communication Preferences:

  • Email subscription status and preferences
  • Communication history and engagement with our marketing materials

2. How We Use Your Information

We use the collected information for the following legitimate business purposes:

  • Processing and fulfilling orders, including coordinating with our global supply partners
  • Managing customer accounts and providing customer support
  • Improving our website functionality, product offerings, and services
  • Detecting and preventing fraudulent transactions and ensuring account security
  • Personalizing your shopping experience with relevant product recommendations
  • Sending transactional emails regarding your orders and account
  • Delivering marketing communications (with your consent where required by law)
  • Complying with legal obligations and enforcing our terms of service

3. Information Sharing

We do not sell your personal information. However, we may share it under the following circumstances:

Service Providers:

  • Payment processors to complete transactions
  • Shipping and logistics partners to deliver your orders
  • Product suppliers and manufacturers to fulfill orders (including international partners)
  • Customer service platforms to address your inquiries
  • Marketing and analytics services to improve our offerings
  • Cloud service providers for data storage

Legal Compliance:

  • When required by law, regulation, or legal process
  • To protect and defend our legal rights and property
  • To prevent fraud and ensure the safety of our customers and the public

Business Transfers:

  • In connection with a merger, acquisition, reorganization, or sale of assets
  • In such cases, we will notify you before your information becomes subject to a different privacy policy

4. International Data Transfers

As a global curator of baby products, we work with partners and service providers around the world, including in China and other countries. When we transfer your personal information internationally, we implement appropriate safeguards to ensure your data remains protected according to this Privacy Policy. By using our services, you acknowledge that your information may be transferred to and processed in countries outside your country of residence.

5. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and personalize content. These technologies help us understand how visitors use our site and which pages they find most interesting.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may impact your experience on our website and limit certain features.

6. Your Rights & Choices

Depending on your location, you may have the following privacy rights:

  • Access or obtain a copy of your personal information
  • Correct inaccurate personal information
  • Delete your personal information (subject to certain exceptions)
  • Restrict or object to certain processing activities
  • Withdraw consent for optional data processing activities
  • Opt-out of marketing communications

To exercise these rights, please contact our Privacy Team at support@momova.shop or through our website contact form.

7. Marketing Communications

We may send you marketing communications about our products, services, and promotions if you have opted in to receive them. You can opt-out of marketing communications at any time by:

  • Clicking the "unsubscribe" link in our emails
  • Updating your communication preferences in your account settings
  • Contacting our customer service team directly

8. Children's Privacy

Our services are not directed to children under 13 years of age, and we do not knowingly collect personal information from children. If you are a parent or guardian and believe we have collected information from your child, please contact us immediately at support@momova.shop, and we will take steps to remove such information.

9. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Factors we consider when determining retention periods include:

  • How long the information is needed to provide our services
  • Whether you have an account with us
  • Whether we have legal or contractual obligations to retain the data
  • Whether retention is advisable considering our legal position

10. Security Measures

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security.

11. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will post the updated Privacy Policy on our website and update the "Last Updated" date. For significant changes, we will provide notice through our website or by sending you an email notification.

12. California Privacy Rights

California residents may have additional rights regarding their personal information under the California Consumer Privacy Act (CCPA) and other state laws. These rights may include:

  • Know what personal information is being collected
  • Know whether personal information is sold or disclosed and to whom
  • Say no to the sale of personal information
  • Access your personal information
  • Request deletion of personal information
  • Not be discriminated against for exercising privacy rights

13. Data Protection Officer

We have appointed a Data Protection Officer who is responsible for overseeing questions regarding this Privacy Policy. If you have questions or concerns about our privacy practices, you may contact our Data Protection Officer at:

Email: support@momova.shop 

14. Contact Us

For any privacy-related inquiries or to exercise your rights, please contact us via:

Email: support@momova.shop Website: Contact form available on www.momova.shop 

 

Last Updated: [March 7th, 2025]